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Amantii TRU VIEW Bespoke Electric Fireplace

SKU TRV-45-BESPOKE
$3,699.00

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TRU VIEW Bespoke Electric Fireplace

Introducing the Tru View Bespoke series from Amantii Electric, the ultimate in electric res, using cutting-edge technology and innovation to provide instant heat, realistic flames, and adaptive ambiance to your living space.

The Tru View Bespoke is the outstanding result of extensive research and development, meticulous attention to detail, and the highest standard of quality. With a host of innovative features, our electric res is unrivaled in their class.

A versatile design that can be installed in a multitude of ways; connect multiple units to make a bold statement.
Unlike other replacements, Tru View Bespoke features customizable installation and connectable units for a grand masterpiece. With the replacement, optional connection pieces come included.

Instant heat at your fingertips.

Part of the Tru View Bespoke design is to ensure that the replacement offers clear and simple control-lability. While functionality may have advanced and become more dynamic, we believe intuitive interaction is paramount.

The Tru View Bespoke can be controlled in three ways:

  • Manually using the multi-function control panel discretely located on the replacement.
  • With the intuitive remote control
  • Through your smart device using WiFi connectivity. With WiFi connectivity, enhance your experience with our smart app that enables you to control your replace from anywhere! The app allows you to set tailored programs, schedule on/off times, set temperatures, design custom light effects and so much more.

INCLUDED ACCESSORIES

KEY FEATURES

Size: 45”, 55”, 65”, 75” and 85”

  • 5 Year Warranty
  • Fire & Sound – Two (2) quality audio speakers deliver a re crackling sound. The audio is an ON/OFF feature that can be controlled through the WiFi app. from your smartphone with the use of our app. Available on the Google play store and the Apple App Store.
  • WiFi compatible to connect and control the replace from your smartphone with the use of our app. Available on the Google play store and the Apple App Store.
  • Bluetooth Connectivity – Featuring a replace with high quality audio from Bluetooth speakers. Simply pair your phone with the replace and press play on your smartphone.
  • Programmable timer & thermostat allows you to decide the temperature of the room. Set the replace to turn on before you arrive home or have it automatically turn on when the weather is cold.
  • Smart Room Temperature Control – 59°F – 82°F or 15°C – 28°C
  • 1465W 5000 BTU, heats up to 500 Sq. Ft. May also be wired up to 220 volts to increase the BTU output to 10,000 and heats up to 1,000 Sq. Ft.
  • 50000 hours lifetime LED light source
  • Approved for Outdoor Installations*
  • Designed with front ow heating and hidden venting so that the unit can be recessed or semi flush mounted
  • A clean reduced trim kit allows for a large viewing area with true life like flames that can not be rivaled.
  • Adjustable flame brightness and speed that can be turned on separately.
  • Adjustable ember bed colors that allow for the possibility of auto mixing thousands of colors.
  • Most quiet and reliable components in the industry
  • Patented thermostatic remote comes included
  • Masonry finish to trim option

      Installation and Operation Manual

      Brochure

      Shipping Policy

      Order Confirmation and Shipment

      As soon as you place an order, you’ll receive an automated confirmation email. Once payment is processed, we will ship your product within 1-2 business days unless otherwise noted. Once shipped, you’ll receive a tracking number by email to monitor your delivery.

      Delivery can take from 7 to 10 days to reach most states in the continental U.S or even earlier depending on your location. 

      We offer free shipping on all orders over $99 and no sales tax. 

      If you don’t receive a confirmation or tracking number, please check your spam folder and if its not there please contact us at info@fyredirect.com.

      Important Shipping Information

      When shipping larger items like stoves, fire places or fire pits, our freight companies use curbside delivery via tractor-trailer, requiring reasonable access to your driveway. The driver will remove your item from the truck, but you are responsible for moving it to your desired location.

      Drivers usually call to schedule delivery, yet we recommend monitoring your tracking info and contacting the freight company when it reaches your area.

      Freight Company Contact Details (have tracking number ready):

      • YRC: (800) 610-6500
      • USF Holland (Central & Midwest): (800) 456-6322
      • USF Reddaway (Western States): (888) 420-8960
      • ABF Freight: (800) 610-5544
      • Saia: (800) 456-7296

      Smaller items and accessories purchased separately will be shipped via UPS, FedEx, or similar carriers. Once your order is processed, you’ll receive a tracking number to monitor your shipment and estimated delivery date.

       

       

      Navidium Shipping Protection

      At Fyre Direct, we understand the importance of ensuring your purchases arrive safely and securely. That's why we offer Navidium Shipping Protection, a service designed to give you peace of mind by covering lost, stolen, or damaged packages during transit. Please click here to see how Navidium Shipping Protection works.

       

      30 Day Returns and Cancellation Policy

      Refunds on canceled orders will be paid back to the card that the order was placed on. You have 30 days from the day the order was placed to return your product. Some manufacturers require that we charge a 25% restocking fee. If a delivery is refused for any reason other than a damaged product, a restocking may be charged to the card on file. Returns are accepted within the first 30 days of purchase but are subject to restocking fees from certain manufacturers. All returns after 30 days will not be accepted. All customers will be required to pay for return shipping. 

      Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

      Order Confirmation

      • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
      • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
      • If your item is on backorder or unavailable, we will reach out to you via email.
      • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

      Order Shipment

      • If your order is in stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-4 business days from the date of your order.  
      • We offer Free shipping to the lower 48 States on all orders over $99.00. Customers will be responsible for shipping surcharges if their shipping address does not qualify for our free shipping offer (This is usually for remote areas). Please note if there is an additional charge, then this will be communicated to you by email after the order has been placed. A surcharge is an additional fee added to the base cost of the product or service. It is typically applied to cover extra expenses or special conditions, such as shipping to a remote or hard to reach location, expedited delivery, or handling fees.  
      • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
      • We ship daily via varies Freight Companies listed above, UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
      • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1 pm cut-off time.
      • Shipping costs are included with any unit going ground to the lower 48 states. 
      • We do not offer Cash On Delivery.  
      • A phone number is required by the freight company so a delivery appointment can be made.  
      • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.  
      • A delay in delivery may also cause additional storage fees to accrue that will need to be paid prior to delivery.

        Damaged Product Policy

        At Fyre Direct, we take great care to ensure your products arrive in perfect condition. However, in the rare event that a product arrives damaged, we kindly ask you to follow the steps below:

         

        1. Inspect Upon Delivery:
          Please inspect the package thoroughly before signing for it. If you notice any visible damage to the packaging or product:
        • Refuse the shipment and notify the delivery personnel. The damaged product will be returned to us, and we will promptly send you a replacement at no additional cost.

         

        2. After Delivery Inspection:
        If you discover any damages after the package has been signed for and accepted, please:

        • Take clear photos of the damaged product and packaging.
        • Email the photos along with your order number and details to info@fyredirect.com as soon as possible.

        We will work quickly to resolve the issue and provide you with the necessary support to either replace the damaged item or issue a refund where applicable. 

        Thank you for your understanding and cooperation. 

        Cancellations & Refunds

        We understand that plans can change, and we strive to accommodate order cancellations when possible. Please review the following guidelines regarding cancellations:

        • Before Order Processing:
          If you wish to cancel your order before it has been processed or shipped, no cancellation fee will apply. You can contact us to cancel your order without any additional charges.

        • After Order Processing:
          If the order has already been processed or prepared for shipment, a restocking fee of 10% of the product’s value may apply. This fee covers the cost of handling and preparation for shipment.

        • After Shipment:
          If your order has been shipped, cancellations will incur both a restocking fee of 25% and any applicable return shipping costs. Please contact us as soon as possible to arrange the return and refund process.

        • Customized or Special Orders:
          Orders that involve customization or special handling may not be eligible for cancellation once production has begun.

        If you have any questions or need assistance with an order cancellation, please contact our customer service team at info@fyredirect.com.

        • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
        • Refunds will only be issued to the original credit card that you use when placing your order.

          Backorders

          • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
          • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
          • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
          • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

          This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

          Shipping to Remote Areas

          It is possible to deliver our products to most cities in remote areas. However, additional shipping costs will apply due to higher logistics costs associated, among other things, with air transport.

          Regions that are subject to a surcharge include, but are not limited to the following:

          • * US Territories or Protectorates (US Virgin Islands, Puerto Rico, Guam, etc.)
          • * Alaska and Hawaii
          • * Yukon, Nunavut and the Northwest Territories of Canada
          • * Anticosti Island

          Please email info@fyredirect.com before you purchase so we can provide you with a freight quote before payment is made.

          Liability in the Event of Transport Damages – Remote Areas

          We take every precaution to carefully package your items to ensure they arrive intact. However, if we need to ship an item again, due to damage caused during transportation, we will not be held responsible the freight costs to re-transport. We will however work with you to resolve the issue in the most efficient way possible.

          Important Freight LTL Shipment

          1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
          2. You need to be at the delivery address during the delivery window to receive and sign for the item.
          3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
          4. Please make sure the phone number you entered at checkout is a good number to contact you at.
          5. Don't screen your calls until your item has been delivered.
          6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
          7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

          How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

          • Carton damage requires visual inspection of the contents of the unit.
          • Fyre Direct recommends IMMEDIATE inspection, with the driver present, to verify the damage. If contents are damaged, indicate damage on the carrier’s paperwork and notify Fyre Direct immediately.
          • IMPORTANT: If contents cannot be inspected immediately, notation on the carrier's paperwork must state: “Carton damage, subject to inspection” and list type of damage.
          • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

          Carton packaging has excessive damage with the exposed product:

          • Refuse shipment
          • Sign carrier paperwork: “Carton damaged and refused”
          • Notify Fyre Direct immediately.

           

           

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