Ways To Get In Touch
Please feel free to contact us today with any questions or comments. We are available 7am-11pm Monday-Sunday MST. We guarantee friendly, quick, and informative replies. All inquiries will be replied to within 24 hours or less. You may contact us via:
Phone: (800) 643-4143
(For any trickier installation questions, please email us with dimensions for expert assistance.)
Email: info@fyredirect.com
Live Chat: You can also contact one of our friendly customer service representatives by using our live chat at normal business hours.
Mail:
312 W. 2nd St #1388
Casper, WY 82601
USA
Contact Form: Fill out the form below and we will get back to you as soon as possible.
We look forward to hearing from you. Thank you.
Out of Hours
If you are attempting to contact us after hours, feel free to call us at (800) 643-4143 and leave a message, or fill out the form below and we will get back to you the next day. You may place an order online on any day of the year at any time. If you decide to place an order after hours or during the weekend, you will receive a confirmation email and your order will be fulfilled the next business day.
Frequently Asked Questions:
How fast do you ship out? Answer: Usually within 1-2 business days. Unless your order is made to order then it will have a longer time-frame which is stated on the product page.
When will I receive tracking for my order? Answer: As soon as your package ships out.
How long will my order take to arrive? Answer: Usually between 3-7 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package? Answer: We ship larger items such as stoves with freight companies and smaller items via UPS, Fedex and USPS. It usually depends on the size of your package.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone? Answer: Yes! We are available 8am-4pm Monday-Friday MST. You can reach us at 1 (800) 643-4143.
Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us on our contact form, contact by phone or email, or click the live chat button during normal business hours.
