On 9/15/23 Ordered a Drolet Escape 1200, it arrived on 9/22/23, the tracking was easy, Saia freight company was great the package was in good shape, we got it in the house and we love it waiting to get it installed, can’t wait for a cold spell! Would highly recommend FYREDIRECT

Haven't received my stove yet but customer service was great.

Stove clearly took a fall onto its head during shipping, door off its hinges, fire bricks and vermiculite baffles broken, paint scuffed up pretty good, missing hardware and a handle... Fyre Direct got it sorted out for me with replacement parts and some paint relatively quickly. Stove is well built, although packing could be better with todays shipping companies that dont give a ****.

have only had one fire in it to start the paint curing process. burned 4 sticks of hardwood, last piece went into the stove at 6pm and at 5am i couldnt touch the stove as it was too hot! impressive heat retention; once you get it warmed up, which takes a while. shouldnt be an issue once its rolling steady thru the winter months.

purchased the blower and thermodisk with the stove, they worked well and came on automatically, as intended, once the stove was up to temp.

only thing i would change is to design the air intake for a little better breathing when you want a good hot fire going.

Website was efficient and easy to navigate

Love it so far

It ain't Winter yet

Fyre Direct ok'd a pre-purchase price match from another dealer. The email had a link set up to reflect the match price with instructions to use a discount code that saved me even more money along with not being taxed. Very pleased with Fyre Direct.

Our delivery guy tried to leave our stove at the end of the road. We did get it in middle of the driveway. We were suppose to get some free items and didn't. I called the numbers for customer service and no replies.

Kudos to the packing crew.
The stove was well protected for shipment....but I'll be lucky to remove all the wood & nails/staples before I need it in a few months :)

I'm waiting for a contractor to help me install it. Review to follow this Fall.

am in discussions with you about my door being noticeably off level so ill get back ton yoi

Fresh Air Intake Kit for Wood Stove

We’ve had our Drolet Escape (with blower) wood stove installed for a couple months now and we are very happy with our purchase and with Frye Direct! We were worried about ordering something so expensive online and that it wouldn’t heat as well as we wanted it to, but it has not disappointed. Our home is 1160 sqft and this stove will heat us out!

not installed as of yet...

I love the fireplace. It gives my living room a very elegant look.