I ordered a wood burning stove from Fyre Direct and it arrived to the delivery company on time, however, the delivery company (I will respectfully not mention) placed my shipment in storage vs scheduling my delivery and was trying to return it back to the company vs contacting me to schedule delivery. I was unaware of this until Fyre Direct Customer Service Department contacted me both by email and phone to inform me of this matter so I wouldn’t be held liable for a return shipping fee and restocking fee due to no fault of my own. They provided me with both the name of the company and a direct number to the freight companies scheduling department. They stayed in contact with until the stove was finally scheduled and delivered. Due to it being winter and the stove being a source of heat for us, I truly appreciate and grateful to their customer service department for going the extra mile and ensuring their customers are satisfied 100%…. I can only rate them 5 stars on here but I would truly give them a perfect 10!!!!!!

Keep up the excellent and professional customer service!!!!

I had been looking for a well made wood stove to heat the basement area of our house without breaking the bank. I didn't have much luck until I came across the Fyre Direct Web site. I read reviews, and did some research, and ordered the Drolet Fox wood stove. This was a great choice! The stove is very well made, and does a fantastic job. The experience of purchasing was easy and pleasant. Shipping was free,the stove and was at my door in a week! This is a wonderful product, and a wonderful company!

Love it so far! Great customer service people working here! Came with some cosmetic damage, but the company was GREAT and sent us paint to touch up the scratch! Definitely wasn't a huge deal though.

I thought our existing wood stove would last us awhile longer and disagreed with my husband on getting a new one. Well, I was wrong! This wood stove has saved us in a lot of wood and time running up and down our stairs to load more wood into it. We put a few logs in at night and in the morning it’s still burning hot embers. It’s amazing how long our wood is lasting. We have our wood stove in our cinder block basement and it heats that along with our entire main floor. I feel like we have radiant heated floors. We do not have a blower on it, just the Amish fan that works by heat sitting on top. Amazing wood stove, highly recommend it.

Install was delayed because the Cuttable Faceplate #1 and #2 were damaged upon arrival. #3 arrived just fine. We were able to cut away the damage from #2 and it is usable. What should we do with #3? It is in good shape.

Just received my two new drolet wood stoves ht3000 and bistro great online experience for me and service was great love my new stoves thank you very much

We love this stove! It is large enough to hold lots of wood and burns for several hours. Hot coals are still in stove in the morning.

Bought the ht2000 3 years ago. Loved its heat output and ease of use. The ht3000 seems to work just as good. They moved the air control to bottom of stove. I liked it better near the top on the ht2000 but it seems to function fine. If you got turned off by the first designs of epa stoves in the 90’s these later designs are so much better. You have to buy the latest and last design of epa stoves. They save wood and heat better than any past stove designs.

Exactly what we wanted. Service was iffy at best. But, love my stove.

We absolutely love the Legend III
Beautiful, heavy, large glass, great to start, long burning stove. I bought the fan controller and need to learn more about how to make it work.

The stove arrived and the top of the front piece had scrape marks on both sides of the top piece. A little more cardboard packaging to separate some metal would have prevented that scraping. Then, ~5-6 days ago, I received 1 can of spray touch up paint, then 2 cans more the next day. I have not attempted the touch up yet.

Also, the first 2 Cuttable Faceplates were bent; I sent photos. The 3rd one arrived in good condition. What do I do with the 2 damaged faceplates?

I replaced my old stove of 17yrs with a Drolet Columbia II. After a month of using
it, Im very pleased with it. Start up is a bit slower,but as directed in the manual
leave the door cracked open until the wood has a good flame. It heats my house (900sq ft) nicely.

Fyre Direct provided great customer service and a very smooth transaction. Shipping was quick, and my emails were answered without delay. The Drolet Nano is perfect for my application. Thank you Fyre Direct….and thank you, Drolet!🔥

Just what I ordered.

So far i love this stove, since installed we haven't had real cold weather yet, but what little i have fired it up it's a monster! A heap better than the old Ashley. Fyre Direct shipped so fast i could hardly believe it, with great customer service. I had a problem with a broken firebrick and a broken baffel, problem was solved in 3 days by Fyre Direct and Drolet! Thanks for the great service! I just wish ALL companies would take note! And their prices are the best!