Ordered and paid $22.99 to ship the small box and they said I'd need to pay a $22.01 surcharge for shipping on top. Shady practice to hide underpriced goods but they ended up sending it without the extra surcharge. The thermodisc works fine.
We purchased this stove last year because we were having a new build so this was the first winter we were able to use it we live in East Texas and in January 2026 we had a major storm for several days. Our house is a little over 1800 ft.² and we did close off a bedroom and without electric heat this little stove had our home comfortable at 70°. It was easy to start and clean. We would recommend this stove to anyone. great job.
Ordered four items in late November. Nothing was oversized or heavy. I ordered enough product to qualify for free shipping. A few weeks after the order I get an email stating there will be a shipping surcharge, and a new invoice was included. I called to see if this was a scam email and they told me it was legitimate. I asked why I was getting a surcharge. They told me this was common with oversized items or difficult delivery locations. I confirmed that none of these items were oversized or heavy, and that I regularly receive packages from UPS and Fed-Ex on a weekly basis, and have never been assessed a surcharge. They told me they would look into it. This was the during the holidays now, so this took a few more weeks. They ended up giving me the same story, that I needed to pay the surcharge or cancel the order. I needed the items as it was already over a month since I ordered, so I was basically coerced to pay it. Would not order from them again without confirming shipping costs first.
Dear valued customer,
Thank you for taking the time to leave a review and share your experience with us. We apologize for any inconvenience you may have experienced with your recent order. Please know that we take all customer feedback seriously and have looked into your order, which was placed on the 18th of December 2025 and we invoiced you for the shipping surcharge on the 24th of Dec 2025 after notifiying you beforehand by email.
We would like to clarify that the surcharge could have been applied due to the size and weight of the items in your order, as well as the location of delivery. While we do mention these surcharges in our shipping policy, we understand that this may not always be visible to customers when placing an order.
We apologize for any confusion or miscommunication on our end. Our team is always willing to work with customers to find the best solution for their needs. We appreciate your understanding and hope that you are enjoying your Fresh Air Intake Kit for Wood Stove.
Thank you for choosing us and please do not hesitate to reach out if you have any further questions or concerns.
Best regards,
The Fyre Direct team
The product finally arrived in a torn up box, possibly by the currier however, it was a nightmare just trying to get my product, will not recommend nor be a returning customer!
Great Stove, just wish I was not told they had it in stock when they didn't but it was worth the wait.
Excellent wood stove - high quality build and burns incredibly well with wood lasting a long time. Great service from Fyre, fast delivery and well packaged. Highly recommend all the way around.
Purchased this pipe kit for an install in my workshop. Very nice pipe quality and textured finish. Would buy again. Thanks Fyre Direct!
My black steel hearth pad is a quality product. Decently priced. Unfortunately it arrived slightly damaged due to the shipping process. The steel edges are somewhat sharp & easily broke through the cardboard sleeve used to ship it in. Something more robust like thin plywood needs to be utilized as the shippers could care less about caring for your purchase!
I bought the Drolet Escape 1200 and have been using it now about a month. It's been down to close to 0 degrees a couple of times since then.....It is a wonderful medium sized stove...it doesn't smoke a bit when you open the door and the air control lever controls the rate of burn incredibly well....I put 3 or 4 pieces of wood in it around 12 am and at 7am there are still plenty of coals left to start the new fire....with that being said, I put the blower on it and in my opinion, it's a waste of money....instead I put a rotating fan beside it and it will heat 1200 sq., ft space with no problem...
Had an Earth stove which put out tons of heat in my 1600 sqft modular home but it used a lot of wood. I was sceptical about newer Catalytic wood stoves but this 1800 is awesome. Very manageable for heat out put, burns a long time and probably cut wood consumption in half. Make sure you buy the blower fan to maximize heat out put.
I really like the stove and simple to install . I have my original. Chimney and it consists of a 10 inch pipe and the 8 inch inside the 10 inch and the 3 inch is inside the 8 inch and plus it doesn’t let the outside wall get hot at all . I’m well pleased with tge product . I would recommend. The pellet stove to my friends .
Fyre Direct came through with fulfilling the order before the holidays. With the high end of year demand Daniel came through with the Drolet 1500i. Used the stove during the recent cold spell and it works great. Stove shipped directly from the manufacturer worked out as expected. Highly recommend Fyre Direct.
Awesome stove heats 800 sq ft with ease and keeps cabin warm over 9 hrs in the Smokey Mountains of Nc…
Very happy with our decision on the HT 3000 for our home! We have tall ceilings and are heating around 3,000 sqft and it has kept our family very comfortable.
Have now had it burning for a little over a month. 200 sq ft house and toasty warm. This reasonably priced stove heats better than our previous stove that cost 2x as much money. Highly recommend if you need a BIG stove. Fredericton was great to deal with as well.
Im 75 years old and been burning wood for 45 years My Columbia 2 Drolet is the BEST most efficient and safest stove I've used TY Drolet keep producing.
The overall value of the heat shield is okay. It’s made out of pretty lightweight sheet metal, and installs easily. It does its job, but next time I’ll just make my own. It’s literally just some bent tin with tin brackets. Probably $20 worth of metal. The real travesty is the shipping company Fyredirect used. They charged me an additional $28 to ship my order, then sent it via a carrier that refused to deliver it to my house unless I was home. They refused to schedule a time to deliver it, and instead wanted me to take a day off work and just wait around for them. I ended up driving to the shipper and picking it up off their loading dock. Not a bad product, but not worth the hassle or cost.
