The stove is wonderful. Contractor installattion went well. Lights easily, heats the square footage as stated. Love it and highly recommend
Work great heats good . Efficient on burning wood hardwood lasts around 8-10 hours
Works great! I am so glad I made this purchase.
Fires right up and burns super clean.
The worst Customer Service I have experienced in a while. Simply, I have logs that do not match. I have yet to get an apology for one. Secondly, a simple solution of sending me the log plate that goes on the front of the burners to be a brown instead of a blue color. Is that that difficult to fix? I make it a point every day to tell somebody about how bad this experience was.
Thank you for your feedback. I’m truly sorry to hear about your experience, and I completely understand your frustration. We sincerely apologize for the inconvenience caused by the mismatch in the logs, and I want to assure you that we are actively working with our supplier to resolve the issue.
Regarding the colour of the log plate, we are making every effort to get the correct brown plate for you, and we will follow up with an update shortly today. We truly value your feedback and are committed to ensuring you are satisfied with the resolution.
Once again, I apologize for any frustration caused, and we appreciate your patience as we work towards a solution.
Liner kit worked great for new insert install. Lightweight and easy to work with.
Very happy with the stove thus far. It’s very efficient and burns hot. Keeps my basement at 70 degrees easy.
With our purchase of the woodstove, we were promised free fire starter. We never received them. What happened ????
Hi,
We include a free wood stove grate as of now (3rd Feb 2025) for select indoor wood stoves.
You will know which ones as you will see the free grate listed on their product pages.
Thank you
Purchased in December 24’. I wish I would have bought sooner. Awesome wood stove, heats very well in my 36x65 shop. Well built and super simple to use.
Stove is very well made. Keeps a good hot fire. Fyredirect was pleasant to deal with they made it a easy purchase.
Took awhile to ship but, delivered undamaged, easy to assemble, works great!
This is a very nice woodstove insert. The performance is awesome and is everything I was looking for. So glad I purchased it and doing business with Fyre Direct was a pleasure. Extremely fast response, processing, and shipping. My experience was nothing short of amazing. 5 stars for the stove and 5 stars for Fyre Direct.
Fyre direct customer service is garbage.
Thank you for your feedback. I’m sorry to hear about your frustration with our customer service. We truly strive to meet the needs of every customer and have worked hard to address any concerns promptly and professionally. If something fell short in your experience, we absolutely want to know so we can make it right.
Can you please provide more details on the issue you encountered? We’re committed to resolving any outstanding concerns and ensuring that your next experience is a positive one. Please email us at info@fyredirect.com
Looking forward to hearing from you.
Best regards,
Fyre Direct
I really like the log rack. I use it to put my kindling on it. And the tools are really nice to clean up the ashes and keep everything looking nice.
Great stove, well packaged and arrived in good condition.
Received the pellet stove November 18, 2024. installed it a few days later. The igniter did not work so we lit it manually. Contacted company to replace igniter said it would be 4 or 5 days out.10 days later called to check where igniter was, they informed me it was back ordered till January 25 did not even notify me of delay. Then the next day after speaking to the tech the auger went out. My new Englander stove is setting in my garage and I am out $1200.00. There answer to the problem is for me to get the parts and fix it myself . I purchased the Englander stove because it is suppose to be made USA. and I should not have to fix it myself. They should let me return the stove at there expense and return my money but that has not happened. Poor customer service, warranty and return policy!!!!
Thank you for reaching out and sharing your concerns. I can absolutely understand your frustration with the igniter and auger issues, and I’m truly sorry for the inconvenience this has caused. I also recognize how important it is to receive timely updates.
I see that one of my colleagues has already been in touch with you regarding this issue, and I want to assure you that we’re taking your situation seriously. We’ll continue working to resolve the problems with your stove as quickly as possible.
Thanks for your patience, and again, I apologize for the trouble this has caused.
Best regards,
Fyre Direct
Having a blower on a stove like the drolet ht 3000 is a great plus. It is a must that you will really like.
We love the stove. I can't believe how efficient it is. Wish I would have done this long ago. Frye Direct is a good place to purchase it from.
Other stoves are either cheap imports or super expensive. The Drolet Escape was the best combination of price and quality. Puts out lots of heat. Affordable. Good quality. And beautiful.
Did not purchase the kit for the Drolet 1800 insert, so had to order seperately. Finished off the install perfectly. Stove heats house very well and with the fireplace trim kit finishes off the installation perfectly.
Blower doesn’t turn on my itself. Even when the temp is blazing. I have to plug it in the wall directly.
This woodstove has transformed my house into a cozy home! It is really well made, works great, and is everything I need to heat by 1000 sq. ft. home. It took a little longer for delivery, yet it arrived in great shape, as it was packed very well. Good things take time. Thank you Frye Direct for your superb service and quality product!
We are on our 2nd year heating our 1700 Sq ft ranch house with this stove. No problems or issues. It works great! We also really enjoy heating with wood. In addition to saving money the feel and making it as warm as you want and the ambience are great. We installed it ourselves but that is no small undertaking. Although our stove package came with everything we needed. Highly recommend.
Shipped quickly and blower works well really enjoy the adjustable speed control it would be nice if the automatic thermostat had a adjustable control too
But still very pleased
