Reviews

My new is installed and ready for winter. Thank you for your excellent service! Can't wait to try out the new stove as soon as cold enough. Thanks for the Thermometer and Fire Starters!
I am very happy with your service and will remember you in the future!

Great service! Excellent communication and very friendly people!

Had a back order issue on a stove, Fyre Direct worked quickly to address the issue to meet my timeliness. They responded both by email and phone calls to ensure my satisfaction. Definitely will order more from them

Great experience all around with Fyre. Had several questions as I was deciding on this product and responses were quick and helpful. It’s exactly what we hoped — sleek, silver and adds a nice touch to our family room fireplace. Thanks, Fyre!

Bought two of these wall panels. They got here on time.
And look good. The only thing about them I don't like was the anchors going into the wall. Don't waste your time with those. They won't support the panels. Get some butterfly anchors.

It’s a beautiful, elegant table. Easy to install. Windscreen is a must.

Absolutely love this pit! Great color and very well built. I replaced the lava rock with a blue glass and it’s simply stunning!

Got my unit in about a week. Stove was carefully packed in a wood framed box with bonus gifts enclosed. Saved hundreds of dollars of sales tax and free shipping. I would have gotten the kit but a pre insulated chimney liner wasn't available.

So far stove is great. It’s a well put together stove.

Have not used it yet,very nice stove.It came well packaged.Great company to deal with.

I searched all over and by chance found this perfect size I was looking for. Need to do more in the advertising dept. this could be y’all’s golden ticket and you don’t even know it!

I've not used it yet so I don't know how well it will hold up. The welds seem questionable but hope they are fine. The bars are not evenly spaced so makes It set on my ash pan a little off center.

This is a perfect hearth ember protector. Being so thin it’s not a trip hazard and it looks great.

Came carefully crated up which was definitely needed, as the outside took a beating during transit. The stove itself survived the journey quite nicely. The FedEx driver went the extra mile and maneuvered it from the lift gate of her truck up onto the deck in front of the sliding glass door! It is so heavy I couldn't have gotten it up the steps without hiring extra hands. Once my friend and I wrestled it up on the hearth, the rest of the set up was pretty straight forward. Haven't had a chance to fire it up yet due to burn ban in place because of the Spokane fires near to me. From what I have researched I'm sure it will be wonderful!

Haven’t used it yet, but like the looks of this stove and the wood storage compartment on the bottom. Looking forward to using it!

It took two weeks to get here, but that is mostly on the shipping company. The stove was in perfect shape with the included necessary parts for installation. I've only burned one fire, just to try it out because I received it in July. It burns super clean and efficiently. The fan works exactly as it should and it's relatively quiet. I think it'll be great to have this winter.

Stove seems great overall. Problem with handle but it’s cosmetic and hopefully Drolet will resolve it.

Not as happy with Fyre Direct and think they could improve areas.

Free shipping turned into a surcharge of $112.26. Ok I get it’s expensive to ship but don’t advertise free shipping then say, “Oh by the way… “ Or at least make that clear. I’m sure it’s in the fine print somewhere but I don’t want to be surprised.

After purchase and payment of shipping surcharge I continued being spammed with marketing emails but after several days I still had no idea when or if to expect the stove. I had to email Fyre Direct who had to email the supplier and got back to me the next day

I had a question about the stove pipe that I ordered from them and they directed me to the stove pipe brand’s tech team. Starting to see that Fyre Direct is just a go between and doesn’t seem to care much about their customers beyond making the sale. That’s fine. That’s their prerogative. Probably won’t deal with them in the future or recommend them to others.

Stove arrived two weeks after purchase date. Not bad but also not the fast shipping they promised before I bought it. Again I’m fine waiting two weeks but don’t say you’ll get it to me in 5-7 days when that’s not going to happen.

Stove was well packaged and nothing was damaged but then that’s due to the supplier not Fyre Direct. Upon closer inspection I realized there’s a problem with the threading on the handle. I’m in contact with Drolet who takes their time responding but they’ve confirmed something is wrong. Not sure what the solution is yet.

Overall it was fine purchasing from Fyre Direct, but not great. I told my parents to order their stove from somewhere else. I realize they are trying to be competitive and get business but don’t do that by making false problems.

First fyredirect was great and best deal in town. Stove came in perfect condition and can't wait to light her up! It's July in Maine so have to be a " to be continued" thank for all the help everyone involved at Fyre,❤️‍🔥

Well nice little wood stove but the venting to let air in to get the fire going barley pulls in air to keep the fire going..... I'm seriously not impressed with it extremely disappointed......very poor engineering from Drolet......

Really nice fire table with a great price. Puts off quite a bit of heat and seems well built.

Easy company to work with it was delivered on time and the packaging was above and beyond no dame was done I would buy from them again

STARTING WITH THE DROLET STOVE WHICH IS THE HIGHEST QUALITY I ORDERED THE SCREEN WHICH FITS PERFECT IN THE FACE OF THE STOVE. COULNT BE HAPPIER, VERY GOOD QUALITY, PERFECT FIT!!

Product was backordered nearly three months, but once it shipped it was delivered timely. Our fireplace pro didn’t have any issues installing it. The thermostat is a HUGE design flaw. HUGE. It’s clipped to the back of the blower rather than to the firebox so it doesn’t take good contact and won’t tell the blower to kick on or stay on. Finally folded up a big piece of aluminum foil and put between the thermostat and the firebox and that took care of it. Other than that the unit works great.

The wood stove works amazing! Started my first fire in it (after the "break in" fires" on a Friday. I refilled it Saturday once, and Sunday evening used the coals to re-light a 3rd fire. Burn time is great, and heat retention of the stove is awesome. However, the delivery company left a lot to be desired. Took an extra 5 days to get my stove after the dropped it off in the WRONG STATE. I ended up with sombody esle's stove. Lucky it had his information on it and we were able to sort it out. Great stove, crappy shipping company. They cost me vacation time and a lot of headache.

I live in a very rural area and a large truck could not deliver the Drolet 1800 stove. We worked out a plan and met the driver at the local store with a pick up and utility trailer. The stove arrived undamaged and looks to be exactly what we wanted for a shop. It’s not installed yet so unable to give feedback on anything else. The Fyre Place Company was very helpful and courteous.