Came carefully crated up which was definitely needed, as the outside took a beating during transit. The stove itself survived the journey quite nicely. The FedEx driver went the extra mile and maneuvered it from the lift gate of her truck up onto the deck in front of the sliding glass door! It is so heavy I couldn't have gotten it up the steps without hiring extra hands. Once my friend and I wrestled it up on the hearth, the rest of the set up was pretty straight forward. Haven't had a chance to fire it up yet due to burn ban in place because of the Spokane fires near to me. From what I have researched I'm sure it will be wonderful!
Haven’t used it yet, but like the looks of this stove and the wood storage compartment on the bottom. Looking forward to using it!
It took two weeks to get here, but that is mostly on the shipping company. The stove was in perfect shape with the included necessary parts for installation. I've only burned one fire, just to try it out because I received it in July. It burns super clean and efficiently. The fan works exactly as it should and it's relatively quiet. I think it'll be great to have this winter.
Stove seems great overall. Problem with handle but it’s cosmetic and hopefully Drolet will resolve it.
Not as happy with Fyre Direct and think they could improve areas.
Free shipping turned into a surcharge of $112.26. Ok I get it’s expensive to ship but don’t advertise free shipping then say, “Oh by the way… “ Or at least make that clear. I’m sure it’s in the fine print somewhere but I don’t want to be surprised.
After purchase and payment of shipping surcharge I continued being spammed with marketing emails but after several days I still had no idea when or if to expect the stove. I had to email Fyre Direct who had to email the supplier and got back to me the next day
I had a question about the stove pipe that I ordered from them and they directed me to the stove pipe brand’s tech team. Starting to see that Fyre Direct is just a go between and doesn’t seem to care much about their customers beyond making the sale. That’s fine. That’s their prerogative. Probably won’t deal with them in the future or recommend them to others.
Stove arrived two weeks after purchase date. Not bad but also not the fast shipping they promised before I bought it. Again I’m fine waiting two weeks but don’t say you’ll get it to me in 5-7 days when that’s not going to happen.
Stove was well packaged and nothing was damaged but then that’s due to the supplier not Fyre Direct. Upon closer inspection I realized there’s a problem with the threading on the handle. I’m in contact with Drolet who takes their time responding but they’ve confirmed something is wrong. Not sure what the solution is yet.
Overall it was fine purchasing from Fyre Direct, but not great. I told my parents to order their stove from somewhere else. I realize they are trying to be competitive and get business but don’t do that by making false problems.
First fyredirect was great and best deal in town. Stove came in perfect condition and can't wait to light her up! It's July in Maine so have to be a " to be continued" thank for all the help everyone involved at Fyre,❤️🔥
Hi Tim, we're thrilled to hear you're happy with your stove! Can't wait for you to enjoy it this winter. Thanks for choosing Fyre Direct!
Well nice little wood stove but the venting to let air in to get the fire going barley pulls in air to keep the fire going..... I'm seriously not impressed with it extremely disappointed......very poor engineering from Drolet......
Really nice fire table with a great price. Puts off quite a bit of heat and seems well built.
Easy company to work with it was delivered on time and the packaging was above and beyond no dame was done I would buy from them again
STARTING WITH THE DROLET STOVE WHICH IS THE HIGHEST QUALITY I ORDERED THE SCREEN WHICH FITS PERFECT IN THE FACE OF THE STOVE. COULNT BE HAPPIER, VERY GOOD QUALITY, PERFECT FIT!!
Product was backordered nearly three months, but once it shipped it was delivered timely. Our fireplace pro didn’t have any issues installing it. The thermostat is a HUGE design flaw. HUGE. It’s clipped to the back of the blower rather than to the firebox so it doesn’t take good contact and won’t tell the blower to kick on or stay on. Finally folded up a big piece of aluminum foil and put between the thermostat and the firebox and that took care of it. Other than that the unit works great.
Thank you for your feedback on the Drolet Escape 1500-I Wood Insert. We apologize for the delay in delivery and are glad to hear that the unit was installed successfully. We appreciate you bringing the issue with the thermostat to our attention. We are communicating with the brand about this feedback, as we do not normally hear of it. If you have any further concerns, please don't hesitate to reach out to us. Thank you for choosing Drolet.
The wood stove works amazing! Started my first fire in it (after the "break in" fires" on a Friday. I refilled it Saturday once, and Sunday evening used the coals to re-light a 3rd fire. Burn time is great, and heat retention of the stove is awesome. However, the delivery company left a lot to be desired. Took an extra 5 days to get my stove after the dropped it off in the WRONG STATE. I ended up with sombody esle's stove. Lucky it had his information on it and we were able to sort it out. Great stove, crappy shipping company. They cost me vacation time and a lot of headache.
Hi there,
Thank you for taking the time to leave a review for the Drolet HT3000 Wood Stove. We are glad to hear that the stove is working well for you and that you are enjoying its burn time and heat retention.
We apologize for the inconvenience caused by the delivery company. We understand that it can be frustrating to have a delay in receiving your product, especially when it is due to an error on their part. This is not a common occurence at all for us.
Thank you for your understanding and we hope you continue to enjoy your new wood stove.
I live in a very rural area and a large truck could not deliver the Drolet 1800 stove. We worked out a plan and met the driver at the local store with a pick up and utility trailer. The stove arrived undamaged and looks to be exactly what we wanted for a shop. It’s not installed yet so unable to give feedback on anything else. The Fyre Place Company was very helpful and courteous.
Looks to be exactly what we wanted & made of high quality materials. Sorry to say that we haven’t installed our stove yet so cannot give you more info.
Our Drolet Escape was installed a week ago and so far we are loving it. The interior is quite roomy and accommodates most logs easily. The fan circulates the hot air very well. Would definitely recommend.
This thing is a beast, burns all night long! Absolutely wand love it! Should have bought it in the beginning of the winter!!
Very pleased with the quality.
Very good price.
I like it. It works good.
Not the quality you would expect. Received broken, but luckily the company did make it right with a full refund, or perhaps PayPal made it right..
Purchased this 48x48" locally, for less $ made with a real steel frame, vs the plastic one we received. If you Zoom in, you will see the 36" hearth falling apart from the shipping, it had to be tossed due to the severe damage :-/
Dear valued customer,
Thank you for taking the time to leave a review of the Comfortbilt 36' Standard Hearth Pad. We apologize for the inconvenience you experienced with the product being damaged during shipping. Our team strives to ensure that our products arrive in perfect condition, and we are disappointed to hear that this was not the case for you.
We are glad to hear that our customer service team was able to assist you and provide a full refund for the product. We had the intention to fully refund you and we ask customers to be patient while we do so and not to complicate the process and make a Paypal claim in the middle of this process. We understand how frustrating it can be to receive a damaged item, and we want to make sure that our customers are completely satisfied with their purchase. We want to assure you that we take your feedback seriously and will work to improve our packaging to prevent this from happening in the future.
Once again, we apologize for any inconvenience this may have caused and we appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Sincerely,
Fyre Direct
Heats my house easily 1800 Sq. Ft. and very economically
It was simple to attach to my Drolet 1800 Escape and turns on whenever the air temperature on the back of the stove gets hot enough.
Had the stove up to 600° and The Thermo disc would not come on, had to modify it so the Thermo disc actually touched the back of the woodstove, works fine now, it comes on at about 100° and shuts off at about 125°
Very satisfied with this wood stove. Had an older Drolt myriad but wasn't designed properly and would clog up, didn't have the baffle. This one does so can dump creosote residue into burn box. also I like the slider draft control better than push/pull type. Secondary burn technology works very good. Never packed chamber full but did have four seasoned pieces of oak that lasted six hours with plenty as nbers left to get fire going again. would highly recommend for someone that has smaller mobile home or house.My square footage is around 650sqft and it has 0 problem heating it. Great company that communicated with me every step along the way. The delivery guy from exp was super professional and called 30 minutes out which helped greatly. Good job Fyredirect appreciate everything, Charles.
I bought the Drolet Escape 1200 a year ago...its the best wood stove I've ever had as far as operational...the Drolet 1800 would be better for the larger fire box...but for a 1000 sq ft or 1200 sq ft home...the 1200 is awesome !
I am A little disappointed that there is not flue damper, I realize there is intake air flow control, but exhaust control would be helpful also. I have not installed the insert yet due to not receiving the face plate, Which I made you aware of, looking for it to shipped soon.
Ordered and paid $22.99 to ship the small box and they said I'd need to pay a $22.01 surcharge for shipping on top. Shady practice to hide underpriced goods but they ended up sending it without the extra surcharge. The thermodisc works fine.
