The stove is great, works well and assembled easily. The only downside was the steatite plates were smaller than expected and they were delivered broken. I'm still waiting for the replacement pads.
Shipping was fast and insert was packaged great .
I never received the correct kit. They sent a trough the roof kit. They said they would send the correct one two weeks ago.
Dear valued customer,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by our supplier accidentally sending the wrong package. We have contacted them and they have confirmed that they are sending the kit meant for going to the wall instead of the to-the-ceiling kit. This does not happen often and we apologize.
Rest assured, we are actively working on rectifying the issue and will be sending you the correct product as soon as possible. Please note that due to the busy season, our supplier is currently manufacturing the correct kit, which is why there has been a delay in delivery. However, you can find the estimated timeframe on the product page.
Once again, we apologize for any inconvenience and appreciate your understanding. We value your satisfaction and will do our best to ensure a prompt resolution to this issue. Thank you for choosing our product.
Sincerely,
Fyre Direct
Customer Service Team
Got my stove installed on 11-2-25 and test fired it this morning. It was 40 here in East Tennessee and great for a fire. Everything went absolutely perfect. For a small amount of wood, the stove made a bunch of heat, the secondary was fabulous and no smoke out the pipe. I’m looking forward to freezing temps this Monday and Tuesday 11-10-25. I’ll be nice and warm…….
These pads are a great addition to the stove. I haven’t used them for cooking on but I do use them as a buffer between the stove top and the cast iron pans or pot I’m using. Saves the stove from being scratched. I highly recommend them
Very quick shipping and delivery. The stove worked great with first use and burned hot for hours.
So far sales has been ok I'm sure legs are not a normal failure
Dear valued customer,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during the shipment of your product. We understand the importance of having a high-quality product and we strive to deliver that to our customers. Please rest assured that we have issued replacement legs for you and we are committed to resolving this issue for you. Thank you for your understanding and patience.
Best regards,
Fyre Direct
This stove rocks. Growing up on supplemental wood heat, it was so much fun as a kid. After months of research we landed on the Drolet Bistro. Ordered through fyredirect. Couldn’t be happier. Beautiful stove. Puts out heat really well. Looking forward to saving on power bills.
For the money, can’t beat it. I shopped around for a long time, no regrets at all. I have a very heavy stove (575 lb) and this pad holds up fine. Took me a second to understand how to connect the four pieces but it’s actually pretty easy. I’d buy it again. Recommend.
We got our Blackcomb II wood stove installed and are very pleased with it. Our architect recommended a Drolet Deco II. I did extensive online research and settled on this stove because it was my wife's preference over the Deco II (she likes the more traditional look of the Blackcomb over the Deco's modern look - personal preference, they are essentially equivalent). Shipping was timely; delivery was competent and professional, with a helpful driver and no issues. We had a professional install it, and he was complimentary of the stove's quality. We had fires over several days to temper the paint—being able to open the windows is a good thing. Getting a fire going had a learning curve the first few times, but once I got it, I had a nice fire in no time (crack the door until it is burning well). I am used to a north/south-loading stove and was a little apprehensive about the E/W loading, but it works well — no issues, takes a long log, and provides a nice view of the fire. It has a nice, cheery fire and keeps the house warm. I have an HVAC, so it is supplemental heat, but it keeps the place warm as long as it is burning. Fyre Direct is a great vendor. I highly recommend them.
Hey , it’s a fire screen and to be honest I never used it yet ,still working on installing the insert and liner ( waiting for my permit ), but what I can say it fits well and there is not many units you can buy that is screen is an option But my drolet 1500I did !
The Drolet 3000HT seemed to be the Best Buy for the price. Only had two little set backs
1. It was free freight which was great! However, it came on Fed Ex motor freight and took a painful two weeks from order to get. They threw in a couple free gadgets and one was a cacoon fan that sits on top of the stove and works off the heat of the stove. I have not reached out the the company yet, but the new fan no worry. We are very happy with our new purchase and it heats well
Just finished my third burn to wrap up the break in period. So far so good! I held it at 600* for a couple hours and then pushed it to 700* to make sure the burn off was mostly done. I like the minimalist aesthetics. The guy I used to install it pointed out that the guts looked like a higher end stove called Osburn. Turns out both brands are made by the same parent company. Basically, Drolet is a dressed down version of Osburn stoves, with basic finish details, but the guts like baffles etc are the same. I’m a value shopper and I’m very happy with the quality relative to price point on this unit. Time will tell but I suspect this stove will outlive me. Highly recommend the stove and very happy with Fyredirect.com - two thumbs up!
Only got the fan, no thermometer.
Hi,
Have you looked in the box thoroughly? as these two items should have shipped together as one package.
This is also the first case we have heard of this, as we ship these two free items frequently.
If you do not see it, please email us at info@fyredirect.com with your order number, and we can send another one.
It’s freaking 80 degrees, what do you want from me?
Haven't started heating yet. It turns on and blows air though.
I installed this myself in an open fireplace that we wanted to make more efficient. I just did the first fire in it yesterday, and it was really nice to not waste all the heat up the chimney. The kit came with almost everything I needed. I also added insulation to the liner (a seperate kit) before installing it. The shipping through Fyre Direct was prompt, and it all arrived in great shape. It’s incredibly heavy, even with fire bricks and door removed, so plan to have help if you’re doing it yourself.
Arrived on time, one brick was broken, took photos, sent an email. Two new bricks arrived in a week. No complaints, very happy.
Great wood stove heats up our house wonderfully
Great experience from start to finish don't worry about damaged product the way they package the stove with basically a wooden box on a pallette securely nailed down takes longer to unpackage than to install.
The Drolet Bistro is just what I've been searching for. It's the perfect combination of wood stove look/feel and cooktop/oven capabilities. Living in an off grid cabin setting in the mountains for the last 15 years, I've relied heavily on cooking on the woodstove during the winter months. This stove will make life way better! The entire ordering process from Fyredirect was flawless. I had the stove within 7 days of ordering it and the communication regarding all the delivery logistics was awesome. It shipped by FedEx Freight and they worked directly with me and kept me updated every step of it's journey. I have worked on many projects in my lifetime (64 years) and I can honestly say I have never had anything run as smoothly as this order has. Five stars Fyredirect!
I paid for a stove and was looking forward to it being delivered to my home. I got a call from an unknown person asking if I will accept delivery of my stove the next day. The person mentions my name, I say ok, but then gives an address in some unknown town. I was confused and said wait, that's not my address. I say I don't understand, but I will contact the seller. I message Frye, explain about the unknown caller & wrong address. Frye says they'll look into it. I get a # to call from them & the delivery company gives me another wrong address. After a week of back & forth I'm told the company won't deliver to my address. Amazon delivers, so does Lowe's, Costco, and Home Depot. I'm confused, anxious, & upset since the busy installer was coming in a few days. I realize I've been duped by a False guarantee of free delivery. Frye does Not make it right, I'm on my own. I end up having to take 1/2 a day off, & then pay ferry fee & gas($25) to pick up stove myself. Then, stove has to sit on my vehicle for 3 days, so I can't work or go anywhere. I had to hire 2 men($40) to take the stove off of my truck. Frye stated that if I had canceled they'd subtract money from the refund. It's been a terrible & Costly experience to say the least. I asked Frye for recourse & they conveniently ignored my request. I feel Frye could've done better, they could have helped me. A refund for my losses & costs would be righteous($220). Frye's service has been a Big disappointmemt, up till now.
Hi Jonathan,
Thank you for sharing your feedback with us. I understand how frustrating this experience has been for you, and I sincerely apologize again for the inconvenience caused.
I want to clarify our shipping policy: for remote locations such as islands, the terms are listed on our policy page on our website.
Normally, deliveries to remote areas require an additional fee to cover ferry (if possible) or special access charges. In your case, our carrier was unable to ship your order via ferry, which is why you were asked to meet the driver at an accessible inland location.
Once an item has shipped, our policy is that returns are subject to a 20% restocking fee plus the cost of shipping. This is because we are charged those costs by our carriers and suppliers.
We always aim to make deliveries as smooth as possible, and I regret that this situation caused you stress and additional expense. While we could not deliver directly to your island address in this case, we did honor free delivery to the nearest accessible point, which is consistent with our policy.
Please let me know if you would like to discuss further or if you are considering a return, we’ll be glad to guide you through the process.
Thank you for your understanding,
Fyre Direct
What a great stove and business! fyredirects shipping is fast, and free! They are the best to deal with and very informative when it comes to any of their products, looking forward to doing more business with them in the future, thanks again fyredirect!
Stove delivered on time and as promised. Easy transaction and great customer service glad i went with Fyre and not the big box store. Have not been able to use it yet still a little warm to do so. Will use this American based family business again because when you call you get a person who cares about you and your needs.
We are in the middle of a new build so we have not installed yet and certainly have not used yet in central Texas
