Who is Fyre Direct?
We are fireplace specialists. We are passionate about the products we sell, whether it be fireplaces, fire pits, stoves, heaters, grills and accessories. We also care very deeply about our customers. Our goal is to be the most customer-centric brand in the fireplace market. Our customers include young to elderly homeowners, backyard and barbeque enthusiasts, professionals, and mostly families who are seeking to bring together their loved ones around the comforting warmth of the age-old fireplace!
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly, warranty and product benefits to features. We know our fireplaces and their specifications inside and out so we can give you the details and knowledgeable answers to any of the questions that you may have.
Why Shop Fyre Direct?
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Every fireplace comes 95% assembled with very little assembly required.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010. We sell a wide range of best selling wood stove and electric fireplace brands and also sell outdoor fireplaces, fire pits and have thousands of satisfied customers!
- See our happy customer's testimonial videos here on our Youtube Channel!
Our Mission
- Our main mission here at Fyre Direct is to show avid home makers that we can provide them a service in which they can find quality fireplaces and great prices. We know how to make a house a home, and we know what you need, so let us help you find the right fireplace for your dream home!
- We want to make sure that you are not overpaying for your new fireplace! We understand how frustrating it is to purchase something and later find out that it was on sale somewhere else. Here at Fyre Direct, we will match anyone's prices to make sure you get the best deal all the way to your front door!
We Know the Importance of Getting Value for Your Purchase Which is Why We Offer:
- 100% Secure Shopping
- Trusted Brand Names
- Authorized Online Dealer
- Hassle-Free Returns
- Free Shipping Every day
- Low Price Guarantee
- We Value Your Privacy
- Satisfaction Guarantee
- Courteous Sales Experts
Still Worried About the Price?
A Few Reasons Why People Love Shopping With Us
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, hassle-free returns, personalized customer service, SSL 256 bit encryption and PCI DSS compliance to ensure you a safe purchase
We understand buying a fireplace is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at info@fyredirect.com.
Our Story
The founders, Daniel & Melissa, started FyreDirect.com to help those who want to turn their home into a sanctuary to relax in and be proud of!
In 2010, Daniel and Melissa a young couple with big dreams began their journey together into owning their own home. At the same time, Melissa was a few years working in real estate renovation and design whilst following the footsteps into the family business. Daniel was working full time whilst studying online-marketing with the ambition to soon start his own online-business.
In the summer of that year after settling into their new home they decided to put their heads together and combine their skills into a business venture filled with passion. They had no idea where to even start, yet after many conversations together they both realized the potential their combined knowledge and experiences would offer to other home makers. They began researching the possibility of starting their own online fireplace store.
Soon enough they realized that they couldn't find an online store that was easy to shop or had a wide-selection of fireplaces. Many also lacked educational articles to aid people in learning how to understand and maintain their fireplaces. This gave them the opportunity to showcase their knowledge and offer customers their expertise to help those who want to shop, browse, and learn all in one place. This led to the conception of FyreDirect.com, the very website you are on right now!
Today, we stay true to our plan and are online-only. We aim to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Contact Us
You can call our customer support team from 8am-4pm MST Monday-Friday at 1 (800) 643-4143.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: info@fyredirect.com and we will reply within 1-2 hours during regular business hours.
You can write to us:
312 W. 2nd St #1388
Casper, WY 82601
We hope you enjoy shopping at our fireplaces as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
